Shipping policy

Order processing, dispatch and delivery are different stages. An order confirmation acknowledges your order; it does not mean that every item is in stock, packed or shipped.

Processing and dispatch estimates

Our standard processing time of 2-3 business days applies to items confirmed to be in stock and ready for fulfillment. It does not apply to items identified as backordered, pre-order, special-order or subject to an extended lead time. Any item-specific dispatch estimate provided before purchase applies to that item. Business days exclude weekends and holidays.

A dispatch or lead-time estimate refers to the time before shipment, not the delivery date. The carrier transit time shown at checkout begins after the carrier receives the parcel. Choosing expedited shipping does not shorten supplier lead time or make an unavailable item ready to ship.

Extended lead times and availability

Availability varies by product, shade, size and configuration, including DETAX materials. Some items may be in stock while others require additional time to obtain from the supplier. Please review the notice beside the purchase button and in your cart, and contact info@dentcore.com or (844) 292-8023 for the current dispatch estimate if your purchase is time-sensitive. Do not schedule a patient procedure based solely on an unconfirmed dispatch estimate.

Delayed orders and your options

If we learn that we cannot ship an item within the timeframe provided for your order, we will notify you of the delay, provide a revised dispatch estimate when one is available, and explain your options to agree to the delay or cancel the unshipped affected item for a prompt refund. If a revised date is not available, we will say so rather than provide an unsupported date. Further delays require further notice and any consent required by applicable law; placing an order is not blanket consent to indefinite delays.

Cancellation of an unshipped item under these delay provisions is different from returning a product after receipt. Post-delivery return exclusions for consumables, expiration-dated products or final-sale items, and return restocking fees, do not remove your applicable rights to cancel an unshipped delayed item. Contact us with your order number to discuss the available options. Nothing in this policy limits rights provided by applicable law.

Orders with multiple items

Items in one order may have different dispatch dates and may ship separately. A shipping confirmation or tracking number for one parcel does not confirm that every item in the order has shipped. Check the items listed in each shipment notification.

Shipping costs and handling fees

Shipping costs may vary depending on the destination, size and weight of your order. A handling fee may apply to equipment purchases for preparation, packaging and processing. Applicable charges are displayed at checkout before you complete your purchase.

Shipping destinations

We currently ship to addresses within the United States. International shipping is not currently available.

Questions about an order

Contact info@dentcore.com or (844) 292-8023 with your order number for availability, dispatch updates or cancellation questions.