Refund policy

Unshipped delayed orders: cancellation is not a return

The return conditions and restocking fees below apply to products returned after delivery. They do not remove your applicable rights when an item has not shipped within the timeframe provided for your order.

If an item is delayed beyond that timeframe, we will notify you and explain the options to agree to a revised dispatch date or cancel the unshipped affected item for a prompt refund. Where cancellation is available under these delay provisions, no return restocking fee applies. The exclusions for consumables, products with expiration dates, clearance and final-sale items do not override these rights. Any applicable shipping charges for the cancelled portion will be included in the refund as required by law.

To request cancellation or a dispatch update, email info@dentcore.com or call (844) 292-8023 with your order number. Please contact us before returning any delivered merchandise. See our Shipping Policy for dispatch estimates and delay notifications. Nothing in this policy limits rights provided by applicable law.

At Dentcore, we strive to provide the best quality dental supplies and ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Return Shipping & Return Policy below:

Returns

We accept returns on most products within 30 days from the date of delivery. To qualify for a return, the item must meet the following conditions:

  • The product is in unused and unopened condition.
  • The product must be returned in its original packaging.
  • The product is not a customized, discontinued, or final sale item.
  • You must provide proof of purchase, such as an order number or receipt.

Return Process

To initiate a return, please contact our customer service team at info@dentcore.com. We will provide you with a return authorization and instructions on how to proceed.
Return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.

Restocking Fee

A 15% restocking fee will be applied to all returns, except in cases where the return is due to a defective or incorrect item. This fee helps cover the costs associated with inspecting, restocking, and processing returned products.

A 25% restocking fee will be applied to returns of large equipment, heavy items, or special-order products, due to the additional handling, and logistics involved.

Refunds

Refunds will be issued once the returned product has been received and inspected. Please note the following:

  • The refund amount will be the purchase price of the product minus the applicable restocking fee described above, if applicable.
  • Refunds will be processed to the original method of payment.
  • Refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

Exchanges

If you would like to exchange an item, please contact customer service to arrange a replacement. The item must meet the same conditions as a return (unused and in original packaging).

Defective or Incorrect Items

If you receive a defective or incorrect item, please notify us within 7 days of receipt. We will arrange for a return or exchange and cover any return shipping costs, without a restocking fee.

Return Shipping Address

Please send all returns to:
DENTCORE
14100 Park Meadow Dr. Suite 100
Chantilly, VA 20151

Non-Returnable Items

The following items are not eligible for discretionary returns after delivery. These exclusions do not apply to defective or incorrect items or override the unshipped-delay cancellation rights above:

  • Opened or used items (unless defective)
  • Clearance or sale items
  • Perishable items or items with an expiration date

Damaged or Lost Items

If your order arrives damaged or appears lost in transit, contact us promptly with your order number. We will investigate with the carrier and work with you to resolve the issue. This does not limit any rights you have under applicable law.

Customer Service

For any questions regarding returns, shipping, or refunds, please contact our customer service team at (844) 292 8023